Shipping policy

Privacy Policy for DUSKBLOOMWEAR Last Updated: 15 October 2026 This Privacy Policy describes how PETIT CLOU PTY LTD collects, stores, uses, shares and protects your personal information when you visit DuskBloomWear.com, create an account, place an order, or contact customer support. This policy complies with Australian Privacy Principles (APPs), GDPR for customers located in the European Union, and other applicable international privacy requirements.

  1. Information We Collect
  • Personal identification information: Full name, email address, phone number, shipping and billing address
  • Order information: Items purchased, order value, payment transaction records
  • Website usage data: IP address, browser type, device information, page browsing history, cookies data
  • Communication records: Emails, support messages you send to our customer service
  1. How We Use Your Information We use your personal data only for the purposes listed below:
  • Process, fulfil, ship and track your orders
  • Send order confirmation, shipping tracking, delivery updates and after-sales notifications
  • Respond to your customer support enquiries
  • Prevent fraudulent transactions and secure payment processing (shared with Stripe and payment service providers only as required for payment)
  • Send optional marketing emails (only if you opt-in; you may unsubscribe at any time)
  • Improve website functionality, product selection and customer experience
  1. Sharing Your Personal Information We do NOT sell, rent or trade your personal information to third parties for marketing purposes. We may share limited necessary data with trusted service providers strictly for order fulfilment:
  • Payment processor: Stripe, to complete secure payment transactions
  • Shipping carriers, to deliver your package and provide tracking
  • IT hosting providers, to host our website and secure data storage All third-party service providers are required to protect your personal data in compliance with privacy laws.
  1. Cookies We use cookies to remember your preferences, recognise returning visitors, analyse website traffic and support checkout functions. You can disable cookies in your browser settings, however some functions of the website may not work properly.
  2. Your Data Rights If you are located in the EU, you hold the right of access, rectification, erasure, restriction of processing, data portability and objection. Australian customers have rights under the Australian Privacy Act. You may submit a request to access or delete your personal data by emailing contact@duskbloomwear.com. We will respond within 30 days.
  3. Data Security We implement technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure. No online transmission is 100% secure, but we continuously maintain security standards for our store and payment channel.
  4. Data Retention We retain your order and contact information for as long as needed to complete your order, handle returns and refunds, and satisfy legal, tax and accounting requirements. Marketing contact data is kept until you unsubscribe.
  5. Contact for Privacy Queries Privacy Officer: PETIT CLOU PTY LTD Email: contact@duskbloomwear.com Address: 2 Ada Avenue, Brookvale NSW 2100, Australia