Privacy policy

Return & Refund Policy for DUSKBLOOMWEAR Last Updated: 15 October 2026 This policy complies with Australian Consumer Law, EU consumer withdrawal rules and Stripe payment dispute requirements.

  1. Return Window You may request a return for change-of-mind within 30 calendar days from the date you receive your parcel. For EU customers, you have the statutory 14-day cooling-off period to cancel your order after delivery. All returned items must be: Unworn, unwashed, in original condition, with all original tags attached, free of stains, odour or damage. Underwear, swimwear and hygiene-sensitive items cannot be returned for hygiene reasons.
  2. How to Start a Return Step 1: Email our support team at contact@duskbloomwear.com with your order number, reason for return and photos of the items. Step 2: Wait for our team to approve your return request and send you return instructions and return address. Do NOT send items back without prior approval. Step 3: Package the goods securely and send to the designated return address. You are responsible for return shipping cost for change-of-mind returns. We recommend you use a trackable shipping service.
  3. Refund Rules
  • Once we receive and inspect your returned items, we will process your refund within 3–7 business days. Refunds will go back to your original payment method (Stripe / PayPal). The time for funds to appear in your account depends on your bank processing speed.
  • For defective, wrong or damaged items caused by us: We will cover return shipping cost and offer full refund or free replacement.
  • Change-of-mind returns: Item purchase price will be refunded; original outbound shipping cost (free shipping provided by us) will not be deducted.
  • Sale/discounted items are eligible for return under the same terms, unless clearly marked as final sale.
  1. Exclusions We cannot accept returns for items that are worn, washed, stained, altered, missing tags or damaged by customer misuse. We reserve the right to refuse return and send the goods back to you if the condition fails inspection.
  2. Order Cancellation You can cancel an order before dispatch for a full refund. Once dispatched, the normal return process applies.
  3. Faulty Goods (Australian Consumer Law) If the product has a manufacturing defect, you retain statutory consumer rights under Australian Consumer Law, regardless of our return policy. Contact us immediately for remedy options.