Return policy

Shipping Policy for DUSKBLOOMWEAR Last Updated: 15 October 2026 This shipping policy applies to all orders placed on DuskBloomWear.com, operated by PETIT CLOU PTY LTD.

  1. Shipping Eligibility & Shipping Cost ✅ FREE STANDARD SHIPPING for all orders shipped to the following destinations: Australia, all countries within Europe, the United States, and Hong Kong. No minimum order value required for free shipping. We do not ship to other countries or regions outside the list above at this stage.
  2. Order Processing Time All orders are processed within 2–5 business days after payment confirmation. Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will begin processing on the next working day.
  3. Estimated Delivery Timeframes
  • Australia: 7–14 business days after dispatch
  • United States: 10–20 business days after dispatch
  • European countries: 12–22 business days after dispatch
  • Hong Kong: 8–15 business days after dispatch Delivery times are estimates and not guaranteed. Delays may be caused by customs clearance, carrier backlog, weather events or local postal disruptions.
  1. Tracking Once your parcel is dispatched, we will send a dispatch confirmation email containing your tracking number and carrier link. You can track your package status online.
  2. Customs, Duties & Import Taxes For international orders (outside Australia): The recipient is responsible for any import duties, customs fees, VAT or local taxes charged by your local customs authority. We do not cover these charges and cannot pre-calculate customs costs. We recommend you check local customs rules before placing your order.
  3. Lost, Stolen or Damaged Parcels
  • If your package is marked as delivered but you have not received it: Contact us within 7 days of the delivered status update, we will open an investigation with the carrier.
  • If items arrive damaged: You must send clear photos of the outer packaging and damaged goods within 14 days after delivery. We will arrange replacement or refund after verification.
  • If the parcel is confirmed lost by the shipping carrier, we will offer a full refund or reshipment at our option.
  1. Incorrect Shipping Address You are responsible for entering the correct shipping address at checkout. If you provide an incorrect address and the parcel is returned to us, you may be responsible for re-shipping fees. Please double-check your address before payment.

Support email: contact@duskbloomwear.com